Shipping & Returns Policy

Thank you for shopping with FromGrief2Bliss. We are a small independent business based in Milton Keynes, creating handmade candles, ritual products, and wellbeing items with care and intention.

Because we focus solely on our UK customers, we've kept our shipping and returns process simple, transparent, and hassle-free.

1. Shipping Policy

We deliver to all addresses across the UK, including England, Scotland, Wales, and Northern Ireland.

Shipping Options & Delivery Times

All orders are processed within 3-5 working days before dispatch (excluding weekends and bank holidays). Bespoke, personalised, or made-to-order items may require additional processing time.

Note: Delivery times to the Scottish Highlands, UK Islands, and Northern Ireland may take an additional 1-2 working days.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this to monitor your delivery's progress.

2. Returns & Refunds

We want you to love your purchase. However, if something isn't right, you have 14 days from the date you received your item to notify us that you wish to return it, in line with the UK Consumer Contracts Regulations.

Return Conditions

To be eligible for a full refund, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging where reasonably possible.
• Accompanied by proof of purchase (your order number or confirmation email).

Non-Returnable Items

• Personalised or custom-made items.
• Bespoke or made-to-order products.
• Products that have been used, lit, burned, or altered after delivery unless faulty.

3. How to Make a Return

Returning an item is simple:

1. Contact Us: Email our support team at fromgrief2bliss@gmail.com with your order number and the reason for the return.
2. Pack Your Item: Securely package the item to prevent damage during transit.
3. Post It Back: Send the package to our Milton Keynes address:

   FromGrief2Bliss, 7 Cogan Court, Milton Keynes, MK8 0BJ, United Kingdom

Please note: Unless an item is faulty or sent in error, you will be responsible for paying your own return shipping costs. We highly recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

4. Refunds & Exchanges

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your item.

If approved, your refund will be processed automatically to your original method of payment. Please allow 5-10 working days for the funds to appear in your account, depending on your bank or card issuer.

Damaged or Faulty Items

If your order arrives damaged or faulty, please accept our apologies! Contact us immediately at fromgrief2bliss@gmail.com with your order number and a photo of the fault. We will arrange a replacement or full refund, including any return postage costs, as a priority.

5. Handmade Products

All products are handmade in small batches. Minor variations in colour, appearance, fragrance, finish, weight, decorative elements, and packaging may occur and are considered part of the unique nature of handcrafted products. Such variations do not constitute faults or defects.

6. Need Help?

If you have any questions about our shipping or returns process, please get in touch:

• Email: fromgrief2bliss@gmail.com

We aim to respond to all enquiries within 2-3 working days.