Website Terms and Conditions

Welcome to FromGrief2Bliss. We operate the website www.fromgrief2bliss.com.

By accessing or using our Site, and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms"). Please read them carefully before placing an order. If you do not agree to all of these Terms, you may not access the website or use our services.

1. Introduction & Business Details

Our business is located in Milton Keynes, UK.

• Business Name: FromGrief2Bliss
• Registered Address: 7 Cogan Court, Milton Keynes, MK8 0BJ.
• Company Registration Number: Not applicable, Sole Trader
• VAT Number: Not VAT Registered
• Contact Email: fromgrief2bliss@gmail.com

2. Eligibility & UK Market Restriction

By agreeing to these Terms, you represent that you are at least 18 years old, or that you have given us your consent to allow any of your minor dependents to use this site.

Important Notice: This Site and our services are intended strictly and exclusively for customers located within the United Kingdom. We do not accept orders from, or ship to, addresses outside of the UK.

3. Contract Formation and Order Acceptance

Order Placement: When you place an order on our Site, it constitutes an offer to purchase the goods.

Order Acknowledgement: After placing an order, you will receive an automated email acknowledging receipt of your order. This email does not mean your order has been accepted.

Contract Acceptance: A legally binding contract between us is only formed when we send you a dispatch confirmation email. We reserve the right to decline any order prior to dispatch for reasons including, but not limited to, stock unavailability, pricing errors, or suspicion of fraudulent activity.

4. Pricing and Payment

Pricing: All prices on our Site are displayed in GBP (£). FromGrief2Bliss is not currently VAT registered. Delivery charges are detailed during checkout.

Price Changes: We reserve the right to modify prices at any time without notice. However, changes will not affect orders that have already been accepted and dispatched.

Payment Methods: We accept payment via PayPal. Payment must be cleared in full before goods are dispatched.

5. Shipping and Delivery

Territory: We ship strictly within the UK (including England, Scotland, Wales, and Northern Ireland).

Delivery Dates: Any delivery dates provided are estimates only. While we make every effort to deliver goods within the estimated timeframe, we are not liable for delays caused by third-party couriers or factors outside our reasonable control.

Risk and Ownership: Risk of damage to or loss of the goods passes to you upon delivery. Ownership of the goods passes to you only when we have received full payment.

For full details on rates and timescales, please see our separate Shipping & Returns Policy.

6. Cancellation and Returns (Your Statutory Rights)

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order and return goods for any reason within a statutory "cooling-off" period.

Cancellation Window: You have 14 days from the day you (or a third party indicated by you) physically receive the goods to notify us of your intent to cancel.

Return Window: Once you have notified us, you have a further 14 days to return the items to our Milton Keynes premises.

Condition of Goods: Returned items must be unused, in their original condition, and in their original packaging. We reserve the right to reduce your refund if the value of the goods has been diminished by unnecessary handling.

Exemptions: Custom-made, personalised, bespoke, or made-to-order products are exempt from the right to cancel unless faulty. For hygiene and safety reasons, candles, wax melts, ritual products, and similar items that have been opened, used, lit, burned, or otherwise altered after delivery cannot be returned unless faulty or not as described.

Cost of Returns: Unless the goods are faulty or not as described, you are responsible for the cost of returning the items to us.

Damaged Items: If your order arrives damaged, please notify us within 48 hours of delivery and provide photographs of both the product and the packaging so that we can investigate and arrange an appropriate resolution.

7. Faulty Goods (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, all products supplied by FromGrief2Bliss must be as described, fit for purpose, and of satisfactory quality.

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible at fromgrief2bliss@gmail.com.

8. Intellectual Property

All content on this Site - including text, graphics, logos, images, digital downloads, and data compilations - is the property of FromGrief2Bliss or its content suppliers and is protected by UK and international copyright and trademark laws. You may not extract, copy, or reuse any part of the website content without our express written consent.

9. Handmade Products

All products are handmade in small batches. Minor variations in colour, appearance, fragrance, finish, weight, decorative elements, and packaging may occur and are considered part of the unique nature of handcrafted products. Such variations do not constitute faults or defects.

10. Candle Safety

Our candles and wax products must be used responsibly and in accordance with the safety instructions supplied with the product.

• Never leave a burning candle unattended.
• Keep candles away from children and pets.
• Place candles on a suitable heat-resistant surface.
• Keep candles away from flammable materials.
• Trim the wick before each use where applicable.

FromGrief2Bliss accepts no responsibility for damage, injury, or loss resulting from misuse of candles or failure to follow the supplied safety guidance.

11. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where it would be unlawful to limit or exclude liability.

Subject to the above, we will not be liable to you for any business losses (including loss of profit, revenue, contracts, anticipated savings, data, or wasted expenditure) or any indirect or consequential loss that was not reasonably foreseeable to both parties when the contract was formed.

12. Privacy and Data Protection

We take your privacy seriously. Any personal information you provide to us through the Site will be processed and held securely in accordance with the UK GDPR and the Data Protection Act 2018. Please review our Privacy Policy to understand how we collect, use, and store your data.

13. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

Any legal proceedings regarding these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales (or the courts of Scotland or Northern Ireland if you are a resident there).

14. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

15. Contact Information

Questions about these Terms and Conditions should be sent to us at:

• Email: fromgrief2bliss@gmail.com
• Postal Address: 7 Cogan Court, Milton Keynes, MK8 0BJ.